Cloud Hosting, VPS Hosting and Reseller Services: BulletProofHost.com offers 7 days money back guarantee for all Cloud and VPS Hosting services. In case you are not completely satisfied by the hosting services and you open a cancellation request or open a ticket from your client area regarding a refund request, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, installation fees for custom software or other setup fees, or to any fees for any other additional services.
Dedicated Servers: There are no refunds on dedicated servers. The 7 days money back policy do not apply on dedicated servers because of the nature of the service. However a refund may only possible in the case of an accident from our side with your server being offline for 72 hours or more due to that.
Domain Registration or Renewals: There are no refunds on domain registration or domain renewals or in domain transfer.
Payment Methods: Your refund will be processed in the manner you paid.
Cancellation Process: In case you are not satisfied by our hosting service, you may cancel your hosting account within 7 days of account activation by providing us written notice by opening a ticket from Client Area with subject line Cancellation and Refund. Note: We do not accept any cancellation request after 7 days.
Once we have received your request and confirmed all the necessary information with you, we will process your request within 24 hours and will notify you in writing, typically by email, that your hosting is cancelled and the refund is processed. Note: In the case your files are stored on our servers, they will be removed by our CRON within 24 hours. Please ensure you make a backup before cancelling.
Termination: Termination We may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement or the BulletProofHost.com Terms of Service; (iii) your conduct may harm BulletProofHost.com or the users/clients of BulletProofHost.com, i.e by spamming, brute force attacks, DDOS attack e.t.c or (iv) as otherwise specified in this Agreement or the BulletProofHost.com Terms of Service. In such event, BulletProofHost.com shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, we reserve the right to charge you for all fees due for the Services for the remaining portion of the then current term.
UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED WITH PROVIDING NO BACKUP TO USER.
We reserve the right to revise, amend, or modify this Policy at any time and in any manner.